What is consumer fraud?

Consumer fraud encompasses a wide range of improper practices involved in the advertising, marketing, sale, or provision of goods or services. For example, consumer fraud may occur when a product or service does not perform in the manner in which it was advertised or represented to perform.  It may also occur when a company overcharges or improperly charges consumers for a product or service. Additionally it may occur when a company interprets a form contract or agreement in a manner that unfairly disadvantages consumers. If you feel that you have been treated unfairly by a provider of a good or a service, you may have been the victim of consumer fraud, and it may be worthwhile to investigate the matter further.